Syscob provides several tools to support the Secure EDI [SEDI] mechanism used for transporting EDI traffic between an exporter and the government and commercial EDI agencies. They make it simple to determine exactly what EDI communications have taken place. And, if there are any problems, precisely what is going wrong. Shortcuts to these tools can be found in the "Tools" folder that should be in the same Desktop and/or Start button programs menu folder as the shortcuts for RFPs, Maintenance, et cetera. Some of these tools and their uses are:
- Export Email Log opens a text log that shows, one message per line in time sequence, every message sent or received via email or dial-up.The log is tab-delimited text, so it could be opened by Excel or Access, and is best viewed without "line wrap" enabled. From left-to-right the columns are:
- timestamp (as YYYYMMDDHHMMSS)
- action ("SEND", "RECV", et cetera)
- security ("[cleartext]", "[secure]", et cetera)
- endpoint email address ("To" for a sent, or "From" for a received, message)
- the subject line, and
- the name of the attached file (if any).
- ExpProc_IN Log is a text log that shows the most recent receive [inbound] session details for email SEDI. Each session starts with a line that has the date on the left (as YYYY/MM/DD) and the following lines have a time stamp (as HHMMSS.ZZZ, where ZZZ is milliseconds) on the left. The detail lines are text which should be easy to interpret. Any lines that might be problematic will have "--" between the timestamp and the remaining text for quick isolation. In the case of POP3 mail server issues all 200, 400 or 500-series messages from the POP3 mail server are shown and should identify the source of any problems.
- ExpProc_OUT Log is also a text log of similar form, but for send [outbound] SEDI email sessions (and encryption of messages sent to Customs by any transport mechanism). It also uses "--" markers on possible problem lines and will include any 200, 400 or 500-series messages from the SMTP mail server to assist in issue resolution.
- eAttempt is a diagnostic wizard that will:
- validate the SEDI communications settings and highlight any missing or suspect values,
- allow "PING" of either/both the POP3 and SMTP mail servers,
- contact and login to either/both POP3 and SMTP mail servers displaying exactly what is sent and received between your system and the server,
- test either/both "real" email processors used by SEDI communications, and
- record all of the test results in a text log.
- DUES Log View Tool is a utility that will show system Event Log messages used by the dial-up [DUES] client (eConnect). These events show the dial-up session start and stop times plus information on each message sent or received during each session.
In addition, there are other logs and utilities which are more technical in nature. But, in most cases, the tools above should quickly identify any communications problems and allow them to be resolved. If still in doubt run the eSupport wizard with the "Communications Problems" checkbox ticked and submit the "zip" archive it produces to Syscob Support. We will quickly analyze any issues and reply with detailed instructions describing any corrective measures which are needed to correct the situation.